WOW! Customer Service: minted.com
I’m getting ready to attend my first blogging conference in February. Since I’ll be in Botswana for the weeks just before the conference, I decided to create some business cards with the conference partner, minted.com. They have some amazing professionally designed cards with great clean graphics. I decided that I wanted my own photo, logo, and fonts, so I went with an upload your own option. They offer some different sizes, so I chose the non-traditional square design.
Once I chose my size, it was time for me to upload my photos. I uploaded what I had created, and it initially looked fine, but then seemed to cut off the edges on the preview mode. This is where the WOW! Customer Service comes in. I sent a message through their contact us form about the photo sizing, and in less than 24 hours I had a personal response back regarding how to move forward with my project. That was December 11th. On the night of December 12th, I placed my order and sent the details to the person who had responded to my email (as he requested). He again personally responded to let me know he added my details to the order.
I received my order YESTERDAY (5 business days)! And the business cards look perfect! I had received notification that due to the high order volume they were upgrading my order to overnight shipping at no extra cost to me. When I saw the package being delivered I could hardly believe the cards were already here! They even provided an adorable slider box with a set of my cards inside (this will be great for storing my square cards in my purse). The paper is much thicker than what you expect from a traditional card. The colors are spot on and the fonts are all crisp. They have independent designers who create beautiful designs, surely one will catch your eye. Or you could always design your own like I did. While I am in love with my business cards, it’s the personal customer service and quick response that has gained them a customer (me).
If you’ve put off ordering your Christmas or New Year holiday cards, minted could be a life saver for helping you get your cards out faster. In addition to their beautiful Holiday and New Year card designs, they have this great Address Assistant process. If you place a holiday (also birth, save the date, wedding, or party announcements) they allow you to import or add addresses into their program and they will print the addresses onto your envelopes for you. Plus, they’re offering their Holiday & New Year cards for 15% off through 12/23!
Again, I can’t stress enough that if you choose minted, you’re getting great customer service along with a great product.
disclosure: minted is a partner with the conference I am attending and provided a credit code for use on purchasing business cards. All thoughts and opinions are my own and the credit was not mentioned or referenced in the contact email regarding the photo sizing.
Your cards look fabulous, so excited to meet and hang out with you in February!!
Thank you! I’m kind of wishing I used one of the beautifully designed minted premade ones, but I’m still happy with them. Can’t wait to meet you too at #bybc2014!!